Delete your account

You can ask us to delete your Med Dealer account at any time. This page explains how to request deletion, what is removed, what we keep and why, and how long it takes. MedDealer is operated by MED DEALER PVT LTD, Karachi, Pakistan.

How to request deletion

You can request account deletion in either of these ways:

• In the app — go to Profile → Delete Account and confirm. (This in-app option is coming in an upcoming app update.)
• By email — send a message to support@meddealer.pk from the phone number registered to your account, or include your MedDealer User ID (for example, "User 12") so we can verify the request. Please use the subject line "Account deletion request".

What is deleted

When your deletion request is processed, we permanently remove the personal information that identifies you, including:

• Your full name
• Your phone number and alternate phone number
• Your city
• Your company or business name
• The link between your account and Firebase Authentication (so the account can no longer sign in)
• Your product catalog and any product images you uploaded
• Your active login sessions
• The text of your messages — the content of the messages you sent in the group chat and in admin chat is deleted. The messages remain in the chat history shown as "deleted", so the conversation still reads in order, but your words are no longer stored.

What is kept, and why

Because MedDealer is an anonymous, moderated trading platform, a limited amount of information is kept in an anonymised form after deletion — it is no longer linked to your name or contact details, only to your former User ID:

• Strike and moderation history — retained under your anonymous former User ID to support abuse prevention and keep the platform safe.
• Deal records — a record of deals you took part in is retained under your anonymous former User ID as part of the platform's dispute and moderation records.
• Banned accounts' phone number — if your account was permanently banned, we keep a one-way, irreversible hash of your phone number (not the number itself) only to prevent banned users from re-registering.

Note that the text of your messages is deleted (see above) — we do not keep the content of what you wrote. Only the anonymised moderation, strike, and deal records above are retained.

Any chat media you sent (photos, videos, and voice notes) is automatically removed from our server 30 days after it was sent, under our standard media-retention schedule, whether or not you delete your account.

How long it takes

We process verified deletion requests within 30 days. Once your account is deleted you will no longer be able to sign in, and you will need to register again if you want to use MedDealer in the future.

Questions

For more detail on how we handle your data, see our Privacy Policy.

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